RESPONSIBLE GAMING
Responsible Gaming
Gambling should stay a form of entertainment — never a way to earn money or solve financial problems. This page explains the tools Royale Casino offers to keep play under control, the warning signs of a problem, and where to get free, confidential help.
Tools to stay in control
You can set safeguards in your account settings before play ever becomes a problem. Each tool is optional, but we encourage every player to use at least a deposit limit. Here is what each one does.
Deposit limits
Cap how much you can add to your account per day, week or month. Once reached, no further deposits are accepted until the period resets.
Loss limits
Set the maximum you are willing to lose over a chosen period. When you hit it, play pauses so a bad session cannot spiral.
Session limits
Decide how long a single session can last. When your time is up you are logged out, which helps prevent losing track of the clock.
Reality checks
A pop-up reminder appears at intervals you choose, showing how long you have played and your net result so you can pause and reflect.
Time-out
Take a short break — from 24 hours up to several weeks. Your account is locked for play during the cool-off, then reopens automatically.
Self-exclusion
Close access for a longer, fixed period or permanently. During self-exclusion you cannot deposit or play, and we stop sending you promotions.
How to set your limits
Setting a limit takes less than a minute and applies right away. Reductions usually take effect immediately, while increases include a short cooling-off delay for your protection.
- Log in and open Account → Responsible gaming.
- Choose the tool you need — deposit limit, loss limit, session limit, reality check, time-out or self-exclusion.
- Enter your amount or duration and confirm. The setting applies to your account across web and mobile.
- If you ever need help changing a limit, contact support.
Warning signs of a problem
Gambling may be becoming harmful if you recognise yourself in any of the following. Noticing them early makes it much easier to step back.
- Spending more time or money than you planned, or borrowing money to gamble.
- Chasing losses — betting more to win back what you lost.
- Gambling to escape stress, boredom or low mood.
- Hiding how much you play from family or friends.
- Neglecting work, studies, sleep or relationships because of gambling.
- Feeling anxious, guilty or irritable when you try to cut down or stop.
Where to get help
If gambling stops being fun, free and confidential support is available. These organisations offer information, self-assessment and someone to talk to. Please verify current phone numbers and hours on each organisation's own website, as details can change.
- BeGambleAware — free information and self-help tools; live chat and helpline via begambleaware.org.
- GamCare — confidential advice, counselling and a support forum via gamcare.org.uk.
- Gamblers Anonymous (GA) — peer support meetings and resources via gamblersanonymous.org.
- Local support in Azerbaijan — if you are in immediate distress, contact your local health or emergency services. Verify current local helpline details before relying on them.
You can also protect loved ones by installing device-level blocking software that restricts access to gambling sites.
Responsible gaming FAQ
Can I take a break without closing my account permanently?
Yes. A time-out locks play for a short, fixed period (from 24 hours to several weeks) and then reopens automatically — no permanent decision required.
What happens after I self-exclude?
During self-exclusion you cannot deposit or play, and we stop sending you marketing. Access does not reopen until the period you chose has fully ended.
Can I lower a deposit limit at any time?
Yes. Lowering a limit usually takes effect immediately. Raising one includes a short cooling-off delay so the decision is never made in the heat of the moment.
Is my information kept private if I seek help?
The support organisations listed above offer confidential help. Within your account, our support team handles limit and self-exclusion requests discreetly.
Play safe, stay in control
Set your limits before you play, and reach out if you need support. Learn more about who we are, or contact our team any time.